Insult to Injury Insurance, Fraud, and the Big Business of Bad Faith

You pay insurance companies to protect you in case of tragedy, but will they be there when you need them most? Joan Hangarter bought a disability policy in 1990 to protect her should she ever become seriously ill. She dutifully paid her annual premiu...

 Covert Processes at Work Managing the Five Hidden Dimensions of Organizational Change

Organizational change initiatives often fail because they focus exclusively on the rational, overt aspects of change, overlooking the powerful role played by concealed or irrational factors. It's well known that these covert processes--such as hidden agen...

 The Pebble and the Avalanche How Taking Things Apart Creates Revolutions

What do many of the technical and business innovations of the past 200 years have in common? The answer is simple: disaggregation--the act of breaking things apart into smaller, more flexible pieces. Moshe Yudkowsky provides an exciting new view of how in...

 E-Supply Chain

E-Supply Chain, the most advanced and up-to-date publication of its kind, reveals how companies can form the necessary business alliances to combine the power of supply chain and the Internet-two of most versatile and effective business tools of the new c...

 Human Resource Management in the Knowledge Economy

Offers a fundamentally new conceptual model for the human resource function to meet the challenges of the knowledge economy Provides concrete suggestions for implementing this model, including numerous examples of effective practices from leading-edge f...

 Future Hype The Myths of Technology Change

Future Hype dissects dozens of "revolutionary" high-tech innovations to entertainingly debunk wrong-headed notions about technological change--notions that all too often result in people adopting new products too quickly, too unquestioningly, and for the ...

 Cultural Intelligence People Skills for Global Business

Cultural Intelligence provides managers with practical techniques for functioning effectively in any culture. Thomas and Inkson do not provide a list of specific cultural dos and don'ts. Instead, they show how to acquire the kinds of universal global peop...

 Love It Don't Leave It 26 Ways to Get What You Want at Work

Too many employees in too many organizations leave their workplace in too short a period of time in search of something better. The message of Love It, Don't Leave It is "STOP...don't move so fast!" This book describes 26 ways readers can make their curre...